Shipping policy
1. Shipping method
1.1 Shipping time
We do our best to process and ship your order as quickly as possible. The exact shipping time depends on the product, the shipping destination, and current circumstances. During the ordering process or in the product description, we will inform you of the estimated delivery time.
1.2 Shipping costs
You may be wondering why the shipping costs are "so high." Here's the explanation:
Our exclusive specialties and products are shipped directly from Italy to Germany, Austria, and other countries.We pass on the associated costs for the courier service 1:1. In return, you get handcrafted quality products that will delight your palate!
Free shipping on orders over €99
- Italy:
Delivery time: 1-2 business days
Shipping costs up to 99€ order value: 9.99€
Shipping costs from 99€ order value: 0€ (free)
- Germany & Austria:
Delivery time: 1-3 business days
Shipping costs up to 99€ order value: 9.99€
Shipping costs from 99€ order value: 0€ (free)
- Remaining EU:
Delivery time: 1-3 business days
Shipping costs: €24.99
After completing the purchase, you will receive a tracking number via email that you can use to track your delivery.
1.3 Shipping regions
We only ship to certain regions. Please check before ordering if your place of residence is served.
1.4 Acceptance deadline for orders
The deadline for accepting orders is 12:00 PM daily. Orders received after that will be processed the next business day.
1.5 Incorrect delivery addresses
If you have provided an incorrect delivery address and the package cannot be delivered, we reserve the right to withhold the return shipping costs when we refund your money. Alternatively, you can cover the re-shipping costs to send the item again. Please double-check your delivery address to avoid delays.